Contact Us
Do you have questions about a specific online casino, feedback on our reviews, or a general inquiry about the Canadian gaming landscape? At Online Casino Guide, we welcome reader feedback and questions about the information published on this site. We aim to respond to electronic communications within 24–48 hours.
Contact the editorial team
For general inquiries, technical issues, editorial feedback or partnership inquiries, email us at casinoguidecanada@gmail.com, or use the contact form below. Please include the page address and a short description of your question so we can understand what you are referring to.
What to include in a message
If you are reporting a possible error, include the name of the casino or guide, the relevant heading or sentence, and the date you noticed the issue. For a broken page or link, tell us which device and browser you used and what happened after you clicked. A screenshot can help describe a display problem, but please remove personal details before sharing it.
For a correction to an offer, game list, payment method or term, point us to the current public information that supports the change. Promotions and casino features may change, and we review submissions before updating a page. Sending feedback does not guarantee that a particular change will be made, but clear, specific reports help us assess the information.
How we handle inquiries
Messages about the site are reviewed by the team responsible for its editorial and technical content. We may ask for clarification when a report does not identify the page or issue. We cannot access a reader’s casino account, investigate an individual transaction, reverse a deposit or withdrawal, or make decisions on behalf of an operator. If your message concerns an account, payment, identity check, bonus claim or game session, contact the casino through the support channel shown in your own account.
We consider editorial corrections separately from commercial relationships. A request to review a page or report an error is not a guarantee of a listing, endorsement, rating change or partnership. Where relevant, readers can learn more about the site’s commercial relationships on our Affiliate Disclosure page.
Privacy and safer communication
Online Casino Guide will never ask you to send casino passwords, one-time security codes, banking logins, full card details or identity documents by email. Please do not include sensitive financial or account information in this form. If you accidentally share information that could give someone access to an account, contact the relevant financial institution or casino through its official support channel and take the steps it recommends.
We use the information you submit to respond to your inquiry and manage site feedback. Avoid including details that are not needed to explain your question. For information about data handling, see the site’s Privacy Policy. Contacting us does not create a casino account, place a wager or register you with any third party.
Contact Us FAQs
How can I contact Online Casino Guide?
Email casinoguidecanada@gmail.com or use the contact form on this page. Include the page or topic you are asking about so your message can be directed appropriately.
How long does a reply take?
We aim to reply to electronic communications within 24–48 hours. Response times may vary if more information is needed or during busy periods. If your issue concerns an active casino account or transaction, the casino’s support team is the appropriate contact.
Can you fix a casino account or payment problem?
No. We are an independent information site and cannot view casino accounts or control deposits, withdrawals, identity checks or game results. Contact the operator directly using the support details available after signing in, and never email us your password or payment credentials.
How do I report outdated information or a broken link?
Send us the page URL, describe the information that appears outdated or the link that fails, and include a public source where possible. We will review the report and check the page before deciding whether an update is appropriate.
Can I ask for a casino to be reviewed or listed?
You may send a suggestion or business inquiry through email or the form. A suggestion does not guarantee a review, listing, rating or partnership. Editorial decisions are made separately from inquiries about commercial arrangements.
What information should I leave out of my message?
Do not send passwords, login codes, banking credentials, full payment-card numbers or identity documents. Share only the information needed to explain your site-related question, and use the casino’s official support channel for private account matters.
Editorial and business inquiries
When contacting us about an editorial matter, identify the article or guide and explain what readers should know instead. For a business inquiry, describe your organization and the purpose of your message; we will review it as a commercial request. Please do not include promotional copy or confidential information that is not needed to understand your inquiry. We cannot promise publication, coverage or a response on behalf of a casino. If we need additional context, we may reply to the email address you provide. The contact form is intended for messages about this website and its content, not for urgent gambling or financial support.
